FAQ
Frequently Asked Questions
If you would like to start a rental order please email our team at thebaileyevents@outlook.com
Venue address
Event date
Guest count
Type of event
Collection, type, quantity of items you would like to rent
Email address & phone number
Approximate event end time
OR Fill out the rental inquiry form under the CONTACT tab on our website and a member of our team will reach out!
For London, Kent and Essex our rental order minimum starts at just £200! For all other areas, rental minimums are based on event venue location so please inquire by emailing our team at thebaileyevents@outlook.com
We cannot guarantee the availability of items until an order has been finalized by paying a deposit. Due to fluctuating inventory and high demand, we recommend that you place your order at least 2 weeks prior to your event.
Our standard rental period for local events is up to three days. If you need inventory for a longer period of time or are renting outside of London and Kent, an associated extended rental fee would apply. Please email us at thebaileyevents@outlook.com fo
We require a 50% non-refundable deposit to secure your booking and reserve the items you have selected for your wedding or event. We recommend paying the deposit on the maximum number of guests you are anticipating with an allowance for a few spare settings.
For bookings with less than four weeks to go, we will require the balance in full alongside the refundable security deposit.
Yes! Please email our team at thebaileyevents@outlook.com with the details for your photoshoot:
Photoshoot date
Collection, type, quantity of items you would like to rent (£100minimum, £500 max)
Email address & phone number
If you are looking for a photoshoot collaboration you can fill out our Photoshoot | Workshop form under the PARTNERSHIPS tab on our website and a member of our team will reach out!
We accept PayPal and e-transfers.
We understand that the number of guests attending at the outset of the planning process may change quite a bit closer to the event or wedding date. We therefore allow numbers to be revised four weeks ahead of the actual event date. We will get in touch with you when your balance is due and ask for a number count and revise the balance invoice accordingly. This means that even if you have paid a larger deposit to confirm your booking, you won’t lose any money unless your numbers drop below the 50% deposit paid. Please note that the deposit is non transferrable to other items – once you’ve paid the deposit, we will have held those items for you and therefore they aren’t available to other clients so we are unable to transfer the deposit to other items not detailed on the invoice. It’s important to let us know as soon as possible if you think your numbers are going to increase above the quantities you have paid for with your deposit booking as other clients may have booked these out for their wedding or event. Some of our items are extremely popular and are often fully booked during the wedding season.
We always advise ordering a spares of each item just in case. The number of spares will depend on the total amount of guests and we can advise on this. We do charge for these spares as we can’t hire these out to other customers and they will need to be washed alongside the other items too
While we try to minimize loss and damage, including by the use of a Concierge (discussed below), you will ultimately be responsible for loss and damage of the items you rent. A refundable security fee will be calculated once your order is returned to and reconciled by our warehouse. This may take up to 10 days after your event. If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, you can return them to our showroom. In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all rental items. The client accepts all risk for the agreed-upon rental period until items are loaded onto our truck.
We offer a collection of unique and often very fragile items. Due to the hectic nature of the event world, we have found that when left unattended, large portions of our items can get damaged or be mixed in with other rentals and not returned to us.
As discussed above, you agree to take responsibility for loss and damage to the items you rent. We use experienced event personnel to act as a Concierge at your event. The Concierge will manage and maintain our rental items, in coordination with your venue and their staff. The use of a Concierge cannot guarantee that nothing will go wrong (for example, Concierge cannot stop a server from dropping a plate), but it will help you reduce the risk.
A Concierge will be used and a Concierge fee will be applied to all orders, except for certain events where we do not feel the use of a Concierge is necessary
Depending on the size of the order and which items have been booked, we do allow clients to collect from our warehouse which is located in Kent. Most clients collect cutlery, chargers and coloured goblets from us but please note that it’s the client’s responsibility to send a vehicle that is suitably sized to fit the items in. We can give an indication of the volume but can’t advise if a certain car will be suitable. Orders that exceed a certain volume or replacement value won’t qualify for customer self collections.
It’s important to note that the security deposit for self-collections increases as our items are more at risk when not being transported by one of our drivers. This may be due to not being re-packed correctly on the return journey or clients forgetting to bring everything back.